Privacy Policy
Your privacy is important to us
Last Updated: January 9, 2025
Your Privacy Matters
This Privacy Policy describes how Vyx ("we", "us", or "our") collects, uses, and shares your personal information when you use our bandwidth sharing service. We are committed to protecting your privacy and ensuring transparency in our data practices.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Username
- Password (encrypted)
- Payment information (processed securely through third-party payment processors)
Usage Data
When you use our service, we automatically collect:
- IP address
- Device information (operating system, browser type)
- Bandwidth usage statistics
- Connection logs and timestamps
- Geographic location (country/region level)
- Network performance metrics
Technical Data
- Node identification information
- Network availability and uptime
- Bandwidth capacity and quality metrics
- Error logs and diagnostic information
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our bandwidth sharing network
- Account Management: To manage your account, process payments, and calculate earnings
- Network Optimization: To optimize routing, improve performance, and ensure network quality
- Security: To detect, prevent, and address fraud, abuse, and security issues
- Communication: To send you service-related notifications, updates, and support messages
- Analytics: To understand usage patterns and improve our service
- Legal Compliance: To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
- Payment processing
- Cloud hosting and infrastructure
- Analytics and monitoring
- Customer support tools
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure server infrastructure
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain accurate financial records
When you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
6Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt-out of marketing communications
- Objection: Object to certain processing of your information
To exercise these rights, please contact us at privacy@vyx.network.
7Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and keep you logged in
- Remember your preferences and settings
- Analyze usage patterns and improve our service
- Provide security and fraud prevention
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.
8Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team: privacy@vyx.network
General Inquiries: support@vyx.network
GitHub: github.com/vyx-project/vyx